Our Policies

Refund Policy

  • We do not allow partial deliveries. Orders must be accepted in full.
  • To ensure smooth operations, packages cannot be opened while the courier is at your doorstep.
  • Refunds are only accepted if the item is in its original condition: unworn, unused, and undamaged.
  • Refund requests must be submitted within 2 days of delivery. After this period, refunds will not be accepted.
  • All refund requests must be submitted through our official refund form.
  • Once reviewed, you will receive a confirmation email regarding your request.
  • A 100 EGP fee will be applied to all approved refunds to cover shipping and handling costs.
  • Refunds are not processed at the doorstep with the courier.

Shipping Policy

 

  • Orders are delivered within 2–5 business days.
  • Shipping costs may vary depending on your Governorate.
  • If your location is not listed in our shipping options, please reach out to us directly via Instagram for assistance.

How to reach us?

You may be able to contact us through the following email zedzee206@gmail.com or through our Instagram, Facebook page or you can chat with us on the website using our chat box.